FAQ's

 

What types of products does Voltix offer?

Voltix specializes in innovative tech solutions, providing a range of products designed for convenience and functionality. Our offerings include the 10000mah Magnetic Wireless Power Bank for portable charging and the 1080P HD Mini Wifi Camera for effective home monitoring.

How does the Magnetic Wireless Power Bank work?

The 10000mah Magnetic Wireless Power Bank utilizes advanced magnetic technology to securely attach to compatible devices, allowing for seamless wireless charging. This power bank is designed to provide a reliable and efficient charging experience while on the go.

What features does the 1080P HD Mini Wifi Camera have?

The 1080P HD Mini Wifi Camera offers high-definition video recording and real-time monitoring capabilities. It is equipped with features such as motion detection, night vision, and remote access via a mobile application, ensuring comprehensive home security.

What is the warranty policy for Voltix products?

Voltix products come with a warranty that covers manufacturing defects. The warranty period may vary by product, and customers are encouraged to retain their purchase receipts for warranty claims. Specific warranty details can be found in the product documentation.

How can I contact customer support for assistance?

For any inquiries or assistance, customers can reach out to our customer support team via email at contact@voltixsa.com. Additionally, support is available through WhatsApp at +971 56 143 6097.

What should I do if I receive a faulty or damaged product?

If you receive a product that is faulty or damaged, you must request a replacement within 3 days of delivery. Please provide a video of the issue to our customer support team to initiate the replacement process.

Are there any return options available for products purchased from Voltix?

Voltix does not offer a refund policy. However, customers may be eligible for a replacement if the product is incorrect, faulty, or damaged. Please refer to our replacement policy for detailed instructions.

Where is Voltix located?

Voltix is based in Saudi Arabia, and our products are shipped from our warehouse located in Sharjah, UAE. This allows us to efficiently manage orders and provide timely support to our customers.